Privacy policy

Privacy Policy
CandyGo  |  Effective date 1 September 2026
Website  https://candygo.co
This Privacy Policy explains how CandyGo collects, uses, stores, and discloses personal information when you visit candygo.co, create an account, place or discuss an order, communicate with us, or otherwise use our products and services. It applies to both business customers and individual customers.
Company responsible for the Website. CandyGo is owned and operated by Candy Go Lifestyle Trading FZE, a company registered in Sharjah Publishing City Free Zone, United Arab Emirates, under Trade License No. 4431705.01. The company manages the Website, distribution, and the sale of CandyGo products through business-to-business and business-to-consumer channels.
Registered address. Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
1 Scope
This Policy applies to personal information processed through the Website, customer accounts, orders, enquiries, promotions, after-sales support, warranty requests, returns, and our business relationships with retailers, distributors, suppliers, and other commercial partners. It does not govern third-party websites or services that maintain their own privacy policies.
2 Personal Information We Collect
Information You Provide
•    Identity and contact details, including your name, email address, telephone number, billing address, and delivery address.
•    Account details, including login credentials, saved addresses, preferences, and participation in offers or discounts.
•    Order and transaction information, including products requested or purchased, order value, delivery details, returns, refunds, exchanges, and warranty records.
•    Communications, including enquiries, complaints, reviews, survey responses, and customer-support messages sent by email, telephone, WhatsApp, SMS, social media, or Website forms.
•    Business information supplied by retailers, distributors, suppliers, and other business contacts, including job title, company name, business contact details, and commercial correspondence.
•    Marketing preferences and any other information you choose to provide.
Information Collected Automatically
•    Device, browser, operating-system, language, and Internet Protocol address information.
•    Approximate location derived from an Internet Protocol address.
•    Pages viewed, links selected, referral source, session duration, cart activity, and interactions with the Website.
•    Cookie identifiers, advertising identifiers, and similar technical information.
Payment Information
The Website does not currently use an online payment gateway. If online payments are enabled, payment information will be processed by the applicable bank or authorized payment service provider under its own privacy terms. We may receive limited transaction information, such as payment status, transaction reference, payment method, and limited card information. We do not intend to store complete payment-card numbers or card security codes.
3 How We Collect Information
We collect personal information:
•    Directly from you when you create an account, request an offer, make an enquiry, place or discuss an order, request support, or communicate with us.
•    Automatically through Shopify, cookies, Google Analytics 4, Meta Pixel, and similar technologies used on the Website.
•    From service providers and business partners involved in hosting, analytics, advertising, communications, delivery, fulfillment, customer service, fraud prevention, or other business operations.
•    From retailers, distributors, and other commercial partners when needed to manage an order, business relationship, warranty matter, or customer request.
4 How We Use Personal Information
We may use personal information to:
•    Operate the Website and provide customer accounts, offers, discounts, and other requested features.
•    Process enquiries, orders, deliveries, returns, refunds, exchanges, warranty requests, and after-sales support.
•    Communicate with customers and business partners about products, orders, services, and commercial arrangements.
•    Manage inventory, suppliers, retailers, distributors, accounting records, and business reporting.
•    Analyze Website traffic and customer interactions, improve Website performance, and develop products and services.
•    Send marketing by email, WhatsApp, or SMS where permitted and manage your communication preferences.
•    Measure and personalize advertising through Google, Meta, and other authorized platforms where permitted.
•    Protect the Website, detect fraud or misuse, secure accounts, and verify transactions.
•    Comply with legal, accounting, tax, regulatory, and record-keeping obligations, and establish, exercise, or defend legal claims.
5 Grounds for Processing
Where applicable law requires a legal basis, we process personal information as necessary to perform a contract or take steps requested before a contract, comply with legal obligations, pursue legitimate business interests that do not override individual rights, protect vital or legal interests, or act with consent. If processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing completed lawfully before withdrawal.
6 Cookies and Similar Technologies
The Website displays a cookie banner and uses cookies, pixels, and similar technologies. These tools support essential Website functions, remember preferences, measure performance, understand customer activity, prevent fraud, and support advertising.
Cookie category    Purpose
Essential    Enable core Website, security, account, cart, and session functions.
Functional    Remember choices and improve convenience and Website functionality.
Analytics    Help us understand Website use and performance, including through Google Analytics 4.
Advertising    Measure campaigns and support relevant advertising, including through Meta Pixel, where permitted.
You can use the cookie banner and your browser settings to manage non-essential cookies. Disabling some cookies may reduce Website functionality. Your available choices may vary by location and applicable law.
7 Marketing Communications
We may send product news, offers, discounts, and promotional communications by email, WhatsApp, or SMS where permitted. You may unsubscribe through the method provided in the communication or contact us using the details below. Service messages about accounts, orders, security, or support may still be sent when necessary.
8 How We Disclose Personal Information
We may disclose personal information when reasonably necessary to:
•    Shopify and other providers that host, secure, maintain, or support the Website.
•    Analytics and advertising providers, including Google and Meta, subject to cookie choices and applicable law.
•    Email, WhatsApp, SMS, customer-service, and communication providers.
•    Banks and authorized payment providers if payment functionality is enabled.
•    Couriers, delivery companies, warehousing providers, and fulfillment partners when appointed.
•    Retailers, distributors, suppliers, and service partners where needed to fulfill an order, provide warranty support, or manage a business relationship.
•    Professional advisers, including legal advisers, accountants, auditors, insurers, and consultants.
•    Government authorities, regulators, courts, or law-enforcement bodies where disclosure is required or permitted by law.
•    A buyer, investor, successor, or relevant adviser in connection with a merger, financing, restructuring, transfer, or sale of all or part of the business.
We do not authorize service providers to use personal information for unrelated purposes. The identity of logistics or payment providers may change as these services are introduced or updated.
9 Shopify
The Website is hosted by Shopify, which provides the e-commerce platform and related services. Shopify processes information to operate, secure, and improve its services, prevent fraud, and meet legal obligations. Shopify may process information in countries other than your country of residence. You should review Shopify's privacy information for details about its processing practices.
10 International Transfers
CandyGo operates from the United Arab Emirates and serves customers and business partners in Kuwait and other markets where its products are offered. Our technology, analytics, advertising, communications, and future logistics or payment providers may operate in other countries. Personal information may therefore be processed outside the country where it was collected. Where required, we take reasonable steps to use appropriate contractual, organizational, and security safeguards.
11 Data Retention
We retain personal information only for as long as reasonably necessary to provide the Services, manage accounts and business relationships, support warranties and returns, resolve disputes, prevent fraud, and meet legal, tax, accounting, regulatory, and record-keeping obligations. The retention period depends on the type of information, the relationship, applicable legal requirements, and whether the information is needed for a current or reasonably anticipated claim. When information is no longer required, we may securely delete or anonymize it.
12 Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed. You are responsible for keeping account credentials confidential and notifying us if you suspect unauthorized account activity.
13 Your Privacy Rights
Subject to applicable law and any lawful limitations, you may request access to personal information held about you, correction of inaccurate information, deletion, restriction of certain processing, objection to certain uses, withdrawal of consent, or a portable copy of eligible information. You may also opt out of direct marketing and submit a complaint to the competent authority.
We may request information necessary to verify your identity and protect your account before responding. We may retain or continue to process information where required for legal, contractual, accounting, fraud-prevention, security, or dispute-resolution purposes. To submit a request, contact us using the details in Section 18.
14 Business Customers and Partners
For business-to-business activities, we may process the names, roles, professional contact details, correspondence, orders, invoices, and other records of representatives of retailers, distributors, suppliers, and service providers. We use this information to establish and manage commercial relationships, perform contracts, communicate, maintain records, and comply with legal obligations.
15 Children
The Website is intended for persons aged 18 or older. A person under 18 may use the Website only with the involvement and consent of a parent or legal guardian. We do not knowingly seek personal information from children without appropriate authorization. If you believe that a child has provided personal information improperly, please contact us so that we can review and take appropriate action.
16 Third Party Websites and Social Media
The Website may contain links to third-party websites, social media platforms, retailers, or other services. We do not control their privacy, security, or content practices. Review the privacy policy of any third party before providing personal information.
17 Changes to This Policy
We may update this Policy to reflect changes to our practices, technology, providers, operations, or legal requirements. The revised version will be published on the Website with an updated effective or last-updated date. Material changes may also be communicated through the Website or another appropriate channel.
 
18 Contact Us
For questions about this Policy, privacy requests, or complaints concerning personal information, contact:
Company    Candy Go Lifestyle Trading FZE
Registration    Sharjah Publishing City Free Zone, United Arab Emirates
Trade license    4431705.01
Registered address    Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email    sales@candygo.co
Telephone    UAE: +971 50 807 2572    |    Kuwait customer support: +965 67785843
We will review privacy requests in accordance with applicable law and may ask for reasonable verification before acting on a request.